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Payments & Payouts

Refunds

Refund scenarios:

  1. Owner declines your request — Full refund, automatically processed.
  2. You cancel before approval — Full refund.
  3. You cancel after approval — Refund per the listing's cancellation policy.
  4. Item not as described — Contact support within 24 hours of pickup.
  5. Dispute resolution — Refund amount determined by our support team.

Processing time: Refunds appear on your statement within 5–10 business days, depending on your bank.

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