How can we help you?
Search our guides or browse by topic below.
Browse by Topic
Most Helpful
Getting Started
How to create an account
Sign up for Renna Hand in minutes.
How to verify your identity
Verify your identity with Stripe Identity for a trusted experience.
How to browse listings
Find the perfect item to rent near you.
How to become an owner
Start earning by listing items you own.
How to rent an item
Book an item from a trusted owner near you.
Renting Items
How renting works
A full overview of the rental process.
Booking an item
Step-by-step guide to submitting a booking request.
Payments
How payments work for renters.
Pickup and return process
How to coordinate pickup and return with the owner.
Rental extensions
Need the item longer? Here's how to extend.
Cancellations
How to cancel a booking and get a refund.
What to do if an issue occurs
Steps to take if something goes wrong during a rental.
Listing Items
Creating a listing
List your item on Renna Hand in minutes.
Uploading photos
Tips for great listing photos that attract renters.
Writing descriptions
How to write a compelling, honest listing description.
Setting pricing
How to price your item competitively.
Managing availability
Block dates and manage your item's calendar.
Accepting rental requests
How to review and respond to booking requests.
Receiving payouts
How and when you get paid for rentals.
Payments & Payouts
Accepted payment methods
What cards and payment types are accepted.
Stripe payment processing
How Stripe powers secure payments on Renna Hand.
Security deposits
How security deposits work for owners and renters.
Refunds
How refunds are processed for cancellations and disputes.
Owner payouts
When and how owners receive their earnings.
Tax reporting information
What to know about taxes as a Renna Hand owner.
Trust & Safety
Stripe Identity verification
How identity verification works and why it matters.
Safe renting tips
Tips to stay safe when renting items.
Reporting suspicious activity
How to report fraud, scams, or policy violations.
Community standards
The standards we hold all Renna Hand members to.
Damage claims
What to do if an item is returned damaged.
Fraud prevention
How Renna Hand protects you from fraud.
Account Settings
Changing your password
How to update your Renna Hand password.
Updating your email
How to change the email address on your account.
Editing your profile
How to update your name, photo, and bio.
Notification settings
Control what emails and alerts you receive.
Deleting your account
How to permanently delete your Renna Hand account.
FAQ
Is Renna Hand free to use?
Information about fees for renters and owners.
What happens if an item is damaged?
What to do if a rental item is damaged.
How do I contact an owner before booking?
How to message an owner to ask questions.
Can I rent to someone outside my area?
How location works for rentals.
What items are prohibited?
What you cannot list or rent on Renna Hand.
Is my personal information safe?
How Renna Hand protects your data.
What if the owner cancels my approved booking?
What happens when an owner cancels after approving.
Policies
Terms of Service
The rules governing use of Renna Hand.
Privacy Policy
How Renna Hand collects and uses your data.
Community Guidelines
Standards for respectful behavior on Renna Hand.
Rental Policy
Rules governing all rentals on the platform.
Cancellation Policy
How cancellations and refunds work.
Prohibited Items Policy
Items that cannot be listed on Renna Hand.