What to do if an issue occurs

If you encounter an issue:

1. Contact the owner first via in-app messaging to resolve it directly.
2. Document everything — take photos and note timestamps.
3. If unresolved, go to Dashboard → booking → Open Dispute.
4. Provide a description and attach any evidence photos.
5. Our team will review the dispute and reach a fair resolution.

For urgent safety concerns, contact local authorities first, then report to us via Contact Support.